Privacy Policy

1. Introduction

Welcome to Poolmaker ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered pool design service.

By using our service, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and email address when you create an account
• Payment information for subscription services
• Communication preferences
• Customer support interactions

2.2 Usage Data

We automatically collect certain information when you use our service:

• Device information (IP address, browser type, operating system)
• Usage patterns and feature interactions
• Design preferences and project data
• Performance metrics and error logs

2.3 Pool Design Data

When you upload images or provide specifications for pool designs, we process this data to generate AI-powered visualizations. This includes:

• Uploaded property images and photos
• Design specifications and preferences
• Generated pool design visualizations

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our pool design service
• To process payments and manage subscriptions
• To improve our AI algorithms and service quality
• To communicate with you about your account and service updates
• To provide customer support and respond to inquiries
• To analyze usage patterns and improve user experience
• To comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our service, such as:

• Payment processors (Stripe)
• Cloud hosting providers
• Analytics services
• Email communication services

4.2 Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent fraud or security issues
• Protect the personal safety of users or the public

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication requirements
• Secure data storage practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Account information is retained while your account is active
• Payment information is retained as required for tax and accounting purposes
• Usage data may be retained for analytics and improvement purposes
• Pool design data is retained until you delete it or close your account

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

You can request access to your personal information and obtain a copy in a portable format.

7.2 Correction

You can request correction of inaccurate or incomplete personal information.

7.3 Deletion

You can request deletion of your personal information, subject to certain legal exceptions.

7.4 Opt-out

You can opt out of marketing communications and certain data processing activities.

To exercise these rights, please contact us at the email address provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with our service. This includes:

• Essential cookies for basic functionality
• Analytics cookies to understand usage patterns
• Preference cookies to remember your settings

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: